Introduction
At Ecomfidence, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, and share your personal information when you visit our website, ecomfidence.com, or interact with our services. By using our website or services, you agree to the terms of this Privacy Policy.
Scope
This Privacy Policy applies to all visitors, users, and customers of Ecomfidence, including those who:
- Visit our website (ecomfidence.com)
- Use our services, including Shopify development, consulting, and support
- Contact us through email, phone, or other means
- Provide personal data to us through any means
Personal Data We Collect
We collect various types of personal data, including:
- Contact Information: name, email address, phone number, and physical address
- Website Usage Data: IP address, browser type, device type, operating system, and browsing history
- Communication Data: emails, messages, and other communication records
- Shopify Store Data: store name, store URL, and other Shopify-related information (if you're a Shopify merchant)
How We Collect Personal Data
We collect personal data through:
- Direct Input: when you fill out forms, send us emails, or provide information through phone or chat
- Cookies and Tracking Technologies: we use cookies, pixels, and other tracking technologies to collect website usage data
- Third-Party Services: we may collect data from third-party services, such as Shopify, Google Analytics, or social media platforms
How We Use Personal Data
We use personal data for:
- Providing Services: to deliver our Shopify development, consulting, and support services
- Communication: to respond to your inquiries, requests, and support tickets
- Marketing: to send newsletters, promotional emails, and other marketing materials (with your consent)
- Improving Services: to analyze website usage data and improve our services
- Compliance: to comply with laws, regulations, and industry standards
Sharing Personal Data
We may share personal data with:
- Third-Party Service Providers: to deliver services, such as payment gateways, email marketing tools, or analytics services
- Shopify: to provide Shopify-related services or support
- Law Enforcement: to comply with laws, regulations, or court orders
- Mergers and Acquisitions: in the event of a merger, acquisition, or sale of our assets
Data Protection and Security
We implement various security measures to protect your personal data, including:
- Encryption: we use encryption to protect data in transit and at rest
- Access Controls: we limit access to personal data to authorized personnel
- Data Backup: we regularly back up data to prevent loss or corruption
Your Rights
You have the right to:
- Access: request access to your personal data
- Rectification: request correction of inaccurate personal data
- Erasure: request deletion of personal data (subject to applicable laws)
- Restriction: request restriction of processing personal data
- Portability: request transfer of personal data to another controller
- Objection: object to processing personal data for marketing or other purposes
- Withdraw Consent: withdraw consent for processing personal data (where applicable)
International Data Transfers
We may transfer personal data to countries outside the EU or CA, including the United States. We ensure that such transfers are made in accordance with applicable laws and regulations, such as the EU-US Privacy Shield Framework.
Children's Privacy
Our website and services are not intended for children under the age of 16. We do not knowingly collect personal data from children under 16.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes by posting a notice on our website or sending an email.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
Ecomfidence [email protected]
EU Representative
Ecomfidence
[email protected]
California Consumer Privacy Act (CCPA)
For California residents, we comply with the CCPA. You have the right to:
- Request Disclosure: request disclosure of personal data collected, sold, or shared
- Request Deletion: request deletion of personal data
- Opt-Out: opt-out of the sale of personal data
To exercise your CCPA rights, please contact us at [email protected].
By using our website or services, you acknowledge that you have read, understood, and agree to this Privacy Policy.
